‘Digital Eavesdropping’: The Consumer Goods Giant Aims to Harness Vaseline’s TikTok Moment.
First identified over 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline might not appear as an clear candidate for digital platform algorithms.
Nonetheless, its ascent as a viral TikTok topic has placed it at the forefront of an advertising revolution, seeing big businesses investing heavily in content creators and putting fewer resources into promoting products in traditional media.
The Path from Petroleum to Platforms
First created commercially in the 1870s by chemist Robert Cheeseborough, who saw laborers using on their skin with a derivative of drilling. Now, a flood of content from users have recorded its extensive utilization in “life hacks”.
Hailed as a remedy for cleaning shoes or extending perfume longevity, and also a remedy for creaky hinges. Users have even applied it to prevent the annoyance of snack dust adhering to hands.
Harnessing the Hype
Detecting the product’s new life online, strategists within the corporation boosted the tips by having their research teams evaluate the claims and providing creators with the outcome data.
Assertions that it diminished the sensation of spicy food on lips were validated. Similarly supported were ideas it could prolong perfume and revive leather bags. Claims that it would bleach teeth or lengthen eyelashes were refuted.
The ‘Digital Ear’ Approach
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has persuaded leaders to ramp up funding for content creators.
This tracking of digital spaces to inform business strategy has been dubbed “social listening”. The company's chief executive, newly named, has indicated the goal is to spend 50% of its massive marketing spend on social media content.
Evolving With Audience Behavior
The company's social media lead, who is leading the online push, said the company was merely adjusting to novel methods of reaching consumers. She said participating on platforms “without spoiling the atmosphere” was paramount.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, since the era of community gossip and talking about what they used.
“There’s this moving away from a one-to-many model, where we would just transmit messages … Currently, it's countless discussions, diverse communities. The shift of the algorithms means that these groups seem specialized, however, they are large.
“If you can make sure your brand is shared by other people, mentioned by individuals, that is how you can build trust and relevance. Content makers are key. We are expanding this endorsement system.”
A Seismic Media Shift
This plan mirrors profound shifts happening in audience habits, with the youth demographic devoting greater hours to social media platforms than television, magazines or radio.
The shift is reflected in declines in broadcast and newspaper ads. Across Britain, advertising income for leading TV channels have fallen by more than £600m in inflation-adjusted terms since 2019.
Influencer Marketing Expansion
This further signifies a merging of functions as large companies almost become production houses themselves, collaborating with numerous influencers to boost their products.
A commercial director at a major talent agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and they are dedicating far more hours to social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“A lot of brands are telling us consumers have more faith in suggestions from the creators they engage with over traditional advertisements. This is a persistent pattern.”
He noted companies can reduce costs by focusing on influencers over expensive broadcast campaigns, which also permits simpler message refinement to see what works.
This strategy is expanding. Promotional expenditure on influencer marketing is increasing four times faster than the media industry overall. Across the United States, it has more than doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Despite the huge changes, experts said they believed television commercials still played a key part to play, as networks still held the capability to drive countrywide discourse.
She added: “A top-tier ROI marketing event is still major broadcast spectacles. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”